BitesPOS Privacy Policy

BitesPOS is committed to protecting your privacy and complying with its obligations under the Personal Data Protection Act 2010 in respect of that information. This Privacy Policy explains how and why BitesPOS collects your personal information, how we use it, and what controls you have over our use of it. Please read this policy carefully. Your use of any part of our website or our services will constitute your consent to the collection, transfer, processing, storage, disclosure, and other uses of your personal information by this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, please do not use our website or our services.

1. Collection and Processing of Personal Data:

1.1 We hereby inform you that we, BitesPOS (“Company”, “we”, “our” or “us”), include but are not limited to the following companies:

FMH Group Sdn Bhd
FMH Holding Pte Ltd

(Being the respective related corporations (as the term is defined in the Companies Act 2016), affiliates, and associated companies (whether or not controlled by us)), as data user[s], as the term is defined in the Personal Data Protection Act 2010, have or will collect, record, hold, store, use, disclose and/or process (collectively referred to as “Process”) one, or all of the following categories and/or types of personal information about you:

Master data: name, gender, date of birth, citizenship, marital status, nationality, race, ethnic origin, identification card/passport details, qualifications, occupation, employer, former employer(s), photographs or other images, and voice recordings;
Contact details: home address, home phone number and mobile number, email address, work address, work number;
Compensation information: such as amount, currency, number of payments per year, bank account details, income tax file numbers, income range; details of applicable bonus, incentives and commission plans, types of loans applied for concerning a purchase of software, as well as introducer’s name, address and identity card number;
Any such information as we deem necessary or appropriate from time to time in connection with your commercial relationship with us.(collectively, “Personal Data”).

Our app uses Google APIs for user authentication. We collect limited information, such as email, only for authentication purposes. We follow the Google API Services User Data Policy for the limited use and security of user data. No sharing with third parties.

2. Sources of Information

Your Data has and/or will be obtained from the following sources, where applicable, or such other sources as we may see fit from time to time:

Information provided or submitted by you through, among others, as applicable, the registration form (received via email, facsimile, manual submission, online), sales form, webpage;
As applicable, publicly available or publicly accessible information; and
Such other written or verbal communications or documents delivered to us before and during our contractual or pre-contractual dealings with you.

As the accuracy of your Personal Data depends largely on the information you provide to us, kindly inform us as soon as practicable if there are any errors in your Data or if there have been any changes to your Data.
To the extent that you willfully and voluntarily disclose to us any personal information whether or not coming within the definition of Personal Data above, of any individual other than yourself, we shall assume, without independent verification, that you have obtained such individual’s consent for the disclosure as well as the processing of the same under the terms of this notification.

3. Purpose of Processing Personal Data

We will process the Personal Data that you have provided to us for the following purposes, including but not limited to:

The delivery of notices, services, or products to you;
For you to enter into the necessary agreement and/or contract to purchase the products and/or properties and/or subscribe to the services from us;
User or customer relationship management procedures;
Those purposes specifically provided for in any particular service or product offered by us;
Credit assessments and other background checks of users, as we may determine to be necessary or appropriate;
Our internal record keeping;
Collection of outstanding payments from clients and/or customers;
Prevention of crime, including but not limited to fraud, money laundering, bribery;
Meeting any legal or regulatory requirements relating to our provision of services and products and to disclose the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any of our member companies;
For us to respond to your comments, questions, and provide customer service and support;
Conducting marketing and client profiling activities in connection with our services and related products;
Investigating and preventing fraudulent transactions, unauthorized access to the BitesPOS services, and other illegal activities;
For research, benchmarking, and statistical analysis purposes;
Post vacant possession delivery-related services, such as post-sales services, security, and customer loyalty programmes; and/or
To enable us and/or our selected authorised third parties to send you information by email, telecommunication (telephone calls and text messages) or via social media concerning related and unrelated products and services offered by us and our business partners which may include but is not limited to the above mentioned purposes which we consider will or may interest you.(collectively, “Purpose”)

4. Storage and Security

We store your Personal Data in hard and soft copies. Soft copy data is stored on, amongst others, the file server, e-mail server, personal computers, laptops, tapes, and compact discs. For storage of soft copy Personal Data, we may store such Personal Data with our third-party service providers such as HubSpot, Amazon Web Services and Google Cloud.
There are corporate security policies and procedures in place, which, among others, confine access to your Personal Data to authorised personnel only on a strictly need-to-know basis to the relevant department (administration, legal, finance, sales, and/or customer service) of the Company.
We may retain the Personal Data and that of other individuals that you provide to us for a reasonable period under commercial requirements, and at all times subject to prevailing legal requirements.

5. Disclosure

Personal Data provided to us will, generally, be kept confidential, but you hereby consent and authorise us to provide and/or disclose your Personal Data to the following categories of parties:

Any person to whom we are compelled or required to do so under law or in response to a legitimate instruction from a competent government agency;
According to an order of a court of competent jurisdiction;
Any related companies and subsidiaries of FMH Group, including those established in the future;
Where applicable, third parties who provide related services or products in connection with our business, such as providers of IT and system administration services.
Government agencies, statutory authorities, and industry regulators;
Our auditors, consultants, accountants, lawyers, or other financial or professional advisers;
Our subcontractors or third-party service or product providers or agents, or other commercial partners, as we may determine to be necessary or appropriate to improve the services and products of BitesPOS;
Third party software companies/entities in respect of the software & services that customers have purchased; and/or
Our appointed service providers concerning our loyalty programs, to deliver gift redemption and services.

Please rest assured that consistent with the law, we will only disclose the minimum amount of information which we deem necessary for the Purpose and that we will take all appropriate safeguards to ensure the integrity and security of the Personal Data.

6. Safeguards

We shall keep and process your Data securely. We will take all reasonable steps to ensure that such information is kept confidential and will not sell, rent, or trade your Personal Data. We endeavour, where practicable, to implement the legally mandated and/or appropriate administrative and security safeguards and procedures under the applicable laws and regulations to prevent the unauthorised or unlawful processing of your Personal Data and the accidental loss or destruction of, or damage to, your Data.

7. Data Transfer & Sharing

You will appreciate that the nature of our products and services is such that it may be necessary, where we consider it appropriate, for data storage or Processing or providing any service or product on our behalf to you, to transfer your Personal Data to our affiliates and/or associated companies and/or third party service or product providers within or outside the country in which we are established, under conditions of confidentiality and similar levels of safeguards.

8. Impact Resulting from Failure to Supply and Consent to the Processing of Personal Data

You must provide all of the categories of Personal Data which we request from you for the said Purpose. Failure to supply and consent to the Processing of the Personal Data concerning the Purpose will:

Result in us being unable to provide you (i.e., customers/prospective customers) with the information, notices, services, and/or products requested;
Affect the ability of the parties to enter into the necessary Sales and Purchase Agreement and any other agreements about any services agreement or membership agreement; and/or
Result in us and/or our selected authorised third parties being unable to send you information by email, telecommunication means (telephone calls and text messages) or via social media concerning related and unrelated products and services offered by us and our affiliated business partners, which we consider will or may interest you.

9. Your Rights of Access and Correction

You have the right, subject to payment of the prescribed fees where applicable, to request access to and/or correct your Personal Data and/or limit the Processing thereof. In this respect, you may:

Check whether we hold or use your Data and request access to such data;
Request that we correct any of your Personal Data that is inaccurate, incomplete, or out-of-date;
Request that your Personal Data is retained by us only as long as necessary for the fulfilment of the purposes for which it was collected;
Request that we specify or explain our policies and procedures concerning Personal Data and the categories of Personal Data processed by us;
Withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions, and a reasonable period.

The department to whom written requests for access to Personal Data or correction and/or deletion of Personal Data, or for information regarding policies and procedures and types of Personal Data, is:

FMH Group Sdn Bhd
Legal Department
100-2.011/013, 129 Offices (Block J2),
Jaya One, Jalan Universiti, Seksyen 13,
46200 Petaling Jaya, Selangor, Malaysia
+6016-9798240
Attention: Head of Legal
Contact me at: amit.gupta@foodmarkethub.com